Age-Appropriate Travel Information Service Products
The physiologically and psychologically aspects of elderly people have been taken into account in a very detailed manner, meaning that the service is not only comprehensive but also specifically designed for the elderly, whose travel difficulties it aims to solve and at the same time, make their travel more comfortable.
I. Core Service Modes and Functions
(1) Exclusive Large Font, Simplified, Ad-Free Mode
From a visual design perspective, it implements the features of 'large fonts, no advertisements, and simplification' with an aim to help the elderly clearly see the content of the interface, avoid the interference from the advertisements and redundant information, lower the cost of obtaining information for the elderly and remove their psychological barrier of 'being afraid of clicking the wrong button'.
(2) One-Click Ride-Hailing for Comfortable Travel
Upon pressing a function button elderly people are able to directly call an elderly-friendly car. The system automatically locates the starting point, and there is no need to enter the destination (the elderly can inform the driver of the destination after getting on the car). In conjunction with this, cash payment for fare is also supported, which not only simplifies the ride-hailing operation for the elderly but also facilitates those who cannot type in hailing a car.
(3) Phone Ride-Hailing for Convenient Travel
Older people who are not capable of using smartphones may directly dial the hotline to request a vehicle, inform the manual customer service of their location and the customer service will be responsible for placing the order. Elderly people will be given SMS notifications at the time of events such as driver order acceptance and driver arrival. The SMS also contains the driver's contact information, license plate number, etc. After the trip, the payment can be done by cash or WeChat.
(4) Voice Assistance for Considerate Travel
At the time when the driver accepts the order and is about to arrive, a "voice assistance" function is added to remind elderly users of the ride-hailing progress via voice, thus avoiding the situation of missing key information and enabling them to follow the guidance even being outside their home and not having a clear view.
(5) Cash Payment for Worry-Free Travel
When calling an elderly-friendly car, the payment can be done in cash or by scanning a code via WeChat/Alipay; if it is a call for a regular express car, then the payment is made through the mini-program; and relatives can create a "relative payment" feature on their accounts for the convenience of each other. The various methods of payment are a guarantee of a safe journey for elderly people.
II. Exclusive Benefits
(1) Medical Exclusive Benefits
Priority Dispatching for Elderly Users: When elderly users take a cab to a general hospital and find a queue, the elderly-friendly ride-hailing service offers them the advantage of priority dispatching. By the end of March 31, 2024, it had provided priority dispatching services for the elderly more than 120,000 times, thus contributing to the effective solution of the problem of the hospital journey that the elderly have urgently needs.
High-Quality Driver Services: Upon receiving orders from elderly users, the driver will be informed through a voice broadcast that the passenger is an elderly person and thus can provide more thoughtful services for elderly users.
Exclusive Coupon for People Over 60 Years of Age: The platform issues a specific coupon to elderly users. Elderly people who are 60 and above and have done the real-name authentication can obtain the coupons and make use of them.
(2) Elderly-Friendly Ride-Hailing Stations
Offline elderly-friendly ride-hailing stations have been established, besides the online ride-hailing services. At the present moment there are more than 100 stations in Beijing.
User-Friendly Design for the Elderly, Simple Operation: No need to download a ride-hailing app. The elderly can use WeChat to scan the QR code on the sign of the elderly-friendly ride-hailing station. When the system automatically gets the location, the elderly can complete the order by clicking on the largest button on the page (there is no need for the start and end points to be entered), thus the operation difficulty is very much reduced. Elderly people who are not in possession of a smartphone can use the ride-hailing hotline on the elderly-friendly station sign to call, inform the current location indicated on the station sign and then the manual customer service will help them to hail a car.
Considerate Design for Easy Driver Location: The station sign employs large fonts to indicate the current location with an aim to lower the communication problem between the driver and the location. Apart from that, it also shows the operation steps thus getting it very straightforward for the elderly who are using it for the first time to operate.
FAQ – Frequently Asked Questions
1. When and where will the Expo be held?
The Expo location & time: It will be held on May 13–15, 2026 at the Hall C, Xiamen International Conference and Exhibition Center (XICEC), Xiamen, China.
2. What is the exhibition scale?
The event is spread over 40,000 m², where more than 350 companies exhibit their products and services, and attract more than 30,000 professional visitors from all around the world.
3. What activities are included?
There will be over 80 professional forums and events, to name a few, they will discuss such topics as smart mobility, transportation communication, safety, and sustainable development.
4. How many countries and regions are involved?
The gathering of participants from more than 80 countries and regions will be the great global conference for intelligent transportation innovation.
5. Are there opportunities for cooperation?
Indeed. With more than 1,000 global partners, the Expo is a rich source of opportunities for business collaboration, technology exchange, and investment.
6. Who can I contact for details?
For more information, please contact the Organizing Committee via the official website's Contact Us section.
